Join our team and become a bloom hearing specialist


If you would like to be part of a global company with nationwide coverage and a local family feel then check out our job vacancies below to see what opportunities are available at bloom.

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Meet the bloom hearing specialists' team


Diane Newman - CEO, bloom hearing specialists

Diane Newman
CEO

Connie Tope - Marketing & Operations Director, bloom hearing specialists

Connie Tope
Marketing Director

Dave Jennings - Standards & Training Director, bloom hearing specialists

Dave Jennings
Standards &
Training Director

Keith Agnew - Finance Director, bloom hearing specialists

Keith Agnew
Finance Director

Cheryl-Ann Axtell - Regional Sales Manager (Midlands & South West), bloom hearing specialists

Cheryl-Ann Axtell
Regional Sales Manager
(West Midlands, South West & Wales)

James Selvey - Regional Sales Manager (East Midlands & South East), bloom hearing specialists

James Selvey
Regional Sales Manager
(East Midlands & South East)

About bloom
At bloom hearing specialists we pride ourselves on helping our customers hear better. We are with them every step of the way on their journey and are dedicated to giving them the very best in hearing care through our branches, Associated Outlets and free domiciliary visits across the UK.

To deliver this we need caring, passionate, hard working people throughout the company. So whether you are looking for a role in our Head Office in Cornwall or sales opportunities across the UK and you find nothing more rewarding than helping someone live their life again through hearing better, then we would love to hear from you.

We treat all our staff with respect, honesty and integrity and as we continue to grow we will invest in your professional development and reward you for your hard work and dedication.

So be better. Be bloom. Join with us and together we can make a real difference to our customers and to each other.
Wonderful Sound for All with WSA
We are proud to be part of WS Audiology a company that was founded in 2019 by the merger of Widex and Sivantos.

With over 140 years of expertise, WSA are one of the largest hearing aid companies in the world and are active in over 125 markets and employ 11,000 people globally.

1 in 3 of of the hearing aids worn worldwide have been made by WSA and they continue to pioneer technologies and services dedicated to helping people with hearing loss enjoy the sounds that make life wonderful.

Download our Employee Guide


To help you find out more about us, our culture and how we can give you the ultimate work/life balance, we've created an Employee guide.

It shows how we offer unrivalled flexibility and control over how you spend your time, what our employees think of working for bloom (spoiler: it's all good!) as well as Dispenser remuneration.

Current Vacancies

2 x Hearing Aid Dispensers - 1 x Greater London, 1 x Scotland
See details

Customer Care Consultant - Saltash, Cornwall
See details

2 x Hearing Aid Dispensers - Full Time

Location: Immediate opportunities in Greater London and Scotland


Back to current vacancies list >

Package includes:
  • Generous basic salary plus uncapped commission
  • Company car or allowance
  • Mobile phone and IT equipment
  • Technical Product Training and CPD
  • HCPC fees reimbursed
  • NEST Pension
  • Perkbox rewards and recognition
  • Annual Awards

The Role
  • To provide a professional, competent and expert remote based hearing care service to customers
  • To meet, grow and exceed sales targets for hearing aid products, accessories and services
  • Represent Bloom positively at all times, to your customers, team and the wider community

Key Competencies/Experience/Skills Required
  • At least 2 years proven experience as a HAD or HCA
  • Excellent communication and customer service skills both face to face and telephone/internet
  • Patience, understanding and listening skills
  • Ability to work in a variety of environments: at home, domiciliary and outlet
  • Knowledge and experience of remote care
  • Excellent technical troubleshooting knowledge
  • Excellent IT Skills
  • HCPC registration

Duties & Responsibilities

Sales & Marketing

  • To meet, grow and exceed KPI targets for hearing aid products, accessories and services
  • Develop and implement a local marketing plan in line with Company Strategy
  • To establish and maintain strong links within the profession both locally and nationally through community based marketing
  • Identify and approach local partnerships to maximise the commercial opportunities within the existing company database
  • To be continually up-to-date with competitors and other manufacturers' activity and product knowledge

Customer Service/Technical Advice

  • Carry out remote assessments via video link or telephone to assess customers hearing and selection of appropriate hearing aid products based on customer’s individual lifestyle and specific needs
  • Where necessary complete diagnostic tests in a face-to-face appointment following Public Health Guidelines and wear appropriate PPE as required
  • Follow Company expectations on delivery of follow up and aftercare appointments completed remotely where possible
  • Take ownership of any customer problems and either fix remotely or arrange for repair to be carried out by the most appropriate and cost effective method
  • Maintain all records of customer interactions to HCPC standards including recordings where possible. Deliver timely completion of administration and reporting required by the company.
  • Undertake regular contact with customers during money back guarantee period to minimise customer returns
  • Display excellent communication skills and ability to build rapport with customers
  • Keep up to date with product technical knowledge, problem solving and finding solutions to ensure customer satisfaction

General

  • Ensure successful implementation of all Company policies, procedures and standards
  • Complete hearing assessments to BSA guidelines
  • Maintain high levels of customer service and satisfaction
  • Ensure compliance of relevant legislation and regulatory requirements
  • Manage time keeping and diary to ensure customers appointments are on time and individual targets are met

CPD

  • Maintain current registration with HCPC and ensure compliance with the HCPC standards
  • To continue to update clinical skills through on-going training and undergo new training
  • Attend all Company training and meetings to improve skills and knowledge

If you would like to be part of our future then simply email your CV and details to us and we will get in contact with you.

When you send your details to us they will be stored securely and confidentially. We will email you separately to ask for your agreement to keep your details for future openings. The information you share with us will only be used for the purposes of job matching.

Back to current vacancies list >

Customer Care Consultant - Full Time

Location: Saltash, Cornwall


Back to current vacancies list >

We are looking to recruit a Customer Care Consultant on a permanent contract offering a fantastic working environment within a small but mighty team in Saltash! Our working week is Monday to Friday, 37.5 hours and we offer a mix of home and office working on a flexible basis following the initial training period. Our benefits package includes 24 days holiday plus bank holidays and access to ‘Perk Box’ which offers over 1,000 perks and discounts from well-known retailers as well as digital content to support wellbeing. We also offer an employee assistance programme and discounted hearing products for friends and family.

The Role
To contact and convert new sales leads into sales opportunities for Hearing Aid Dispensers. To provide excellent service when dealing with inbound calls and emails from our customers.

Key Responsibilities

Leads and appointments
  • Contact new warm leads and book telephone consultation appointments for Hearing Aid Dispensers
  • Ensure high quality appointments are made and placed in diaries at appropriate times
  • Achieve targets for the volume of appointments made and show up rate for those appointments
  • Proactively identify any potential lead generation opportunities
  • Work closely with Hearing Aid Dispensers and members of the Customer Care Centre team, sharing good practice and information

Customer Service
  • Provide excellent service to new and existing customers
  • Deal effectively and resolve inbound customer service calls
  • Respond effectively to emails from new and existing customers
  • Promote strong Trustpilot reviews from our customers
  • Take payment for and process orders for our products and services
  • Upload e-commerce orders to our customer database

General
  • Ensure successful implementation of all Company policies, procedures, and standards
  • Ensure compliance with relevant legislation and regulatory requirements
  • Be proactive and energised in all aspects of the role
  • Undertake other ad hoc administrative duties as required

Key Competencies
  • Experience in an outbound calling role is desirable
  • Excellent communication skills and the ability to build rapport with customers naturally
  • Strong customer service ethos
  • Ability to achieve targets
  • Good IT skills
  • A positive, can-do attitude and must be a team player
  • Understanding of hearing care is helpful but not essential

We will be conducting interviews on a continuous basis, so please send your CV and application to us as soon as possible and we will get in contact with you.

When you send your details to us they will be stored securely and confidentially. We will email you separately to ask for your agreement to keep your details for future openings. The information you share with us will only be used for the purposes of job matching.