Join our team and become a bloom hearing specialist

At bloom hearing specialists we pride ourselves on helping our customers hear better. We are with them every step of the way on their journey and are dedicated to giving them the very best in hearing care through our branches, Associated Outlets and free domiciliary visits across the UK.

To deliver this we need caring, passionate, hard working people throughout the company. So whether you are looking for a role in our Head Office in Cornwall or sales opportunities across the UK and you find nothing more rewarding than helping someone live their life again through hearing better, then we would love to hear from you.

We treat all our staff with respect, honesty and integrity and as we continue to grow we will invest in your professional development and reward you for your hard work and dedication.

So be better. Be bloom. Join with us and together we can make a real difference to our customers and to each other.

Hearing Aid Dispenser - Full Time

Location: 1 x South West, 1 x London/South East

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Package includes:

• Generous basic salary plus uncapped commission
• Company car or allowance
• Mobile phone and IT equipment
• Technical Product Training and CPD
• HCPC fees reimbursed
• NEST Pension
• Rewards and recognition
• Annual Awards

The Role

• To provide a professional, competent and expert remote based hearing care service to customers
• To meet, grow and exceed sales targets for hearing aid products, accessories and services
• Represent Bloom positively at all times, to your customers, team and the wider community

Key Competencies/Experience/Skills Required

• At least 2 years proven experience as a HAD or HCA
• Excellent communication and customer service skills both face to face and telephone/internet
• Patience, understanding and listening skills
• Ability to work in a variety of environments: at home, domiciliary and outlet
• Knowledge and experience of remote care
• Excellent technical troubleshooting knowledge
• Excellent IT Skills
• HCPC registration

Duties & Responsibilities

Sales & Marketing

• To meet, grow and exceed KPI targets for hearing aid products, accessories and services
• Develop and implement a local marketing plan in line with Company Strategy
• To establish and maintain strong links within the profession both locally and nationally through community based marketing
• Identify and approach local partnerships to maximise the commercial opportunities within the existing company database
• To be continually up-to-date with competitors and other manufacturers' activity and product knowledge

Customer Service/Technical Advice

• Carry out remote assessments via video link or telephone to assess customers hearing and selection of appropriate hearing aid products based on customer’s individual lifestyle and specific needs
• Where necessary complete diagnostic tests in a face-to-face appointment following Public Health Guidelines and wear appropriate PPE as required
• Follow Company expectations on delivery of follow up and aftercare appointments completed remotely where possible
• Take ownership of any customer problems and either fix remotely or arrange for repair to be carried out by the most appropriate and cost effective method
• Maintain all records of customer interactions to HCPC standards including recordings where possible. Deliver timely completion of administration and reporting required by the company.
• Undertake regular contact with customers during money back guarantee period to minimise customer returns
• Display excellent communication skills and ability to build rapport with customers
• Keep up to date with product technical knowledge, problem solving and finding solutions to ensure customer satisfaction

General

• Ensure successful implementation of all Company policies, procedures and standards
• Complete hearing assessments to BSA guidelines
• Maintain high levels of customer service and satisfaction
• Ensure compliance of relevant legislation and regulatory requirements
• Manage time keeping and diary to ensure customers appointments are on time and individual targets are met

CPD

• Maintain current registration with HCPC and ensure compliance with the HCPC standards
• To continue to update clinical skills through on-going training and undergo new training
• Attend all Company training and meetings to improve skills and knowledge

If you would like to be part of our future then simply email your CV and details to us and we will get in contact with you.

When you send your details to us they will be stored securely and confidentially. We will email you separately to ask for your agreement to keep your details for future openings. The information you share with us will only be used for the purposes of job matching.

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