Join our team and become a bloom hearing specialist


If you would like to be part of a global company with nationwide coverage and a local family feel then check out our job vacancies below to see what opportunities are available at bloom.

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Meet the bloom hearing specialists' team


Diane Newman - CEO, bloom hearing specialists

Diane Newman
CEO

Dave Jennings - Standards & Training Director, bloom hearing specialists

Dave Jennings
Standards &
Training Director

Gemma Clare - Regional Sales Manager (North), bloom hearing specialists

Gemma Clare
Regional Sales Manager
(North)

James Selvey - Regional Sales Manager (South), bloom hearing specialists

James Selvey
Regional Sales Manager
(South)

Connie Tope - Marketing & Operations Director, bloom hearing specialists

Connie Tope
Marketing Director

Keith Agnew - Finance Director, bloom hearing specialists

Keith Agnew
Finance Director

Raj Khanna - Business Development Manager (Optical), bloom hearing specialists

Raj Khanna
Business Development
Manager

About bloom
At bloom hearing specialists we pride ourselves on helping our customers hear better. We are with them every step of the way on their journey and are dedicated to giving them the very best in hearing care through our branches, Associated Outlets and free domiciliary visits across the UK.

To deliver this we need caring, passionate, hard working people throughout the company. So whether you are looking for a role in our Head Office in Cornwall or sales opportunities across the UK and you find nothing more rewarding than helping someone live their life again through hearing better, then we would love to hear from you.

We treat all our staff with respect, honesty and integrity and as we continue to grow we will invest in your professional development and reward you for your hard work and dedication.

So be better. Be bloom. Join with us and together we can make a real difference to our customers and to each other.
Wonderful Sound for All with WSA
We are proud to be part of WS Audiology a company that was founded in 2019 by the merger of Widex and Sivantos.

With over 140 years of expertise, WSA are one of the largest hearing aid companies in the world and are active in over 125 markets and employ 11,000 people globally.

1 in 3 of of the hearing aids worn worldwide have been made by WSA and they continue to pioneer technologies and services dedicated to helping people with hearing loss enjoy the sounds that make life wonderful.

Current Vacancies

2 x Hearing Aid Dispensers - Greater London

See details


Digital Marketing Specialist - Saltash, Cornwall

See details


Technical Support Consultant - Saltash, Cornwall

See details

2 x Hearing Aid Dispensers - Full Time

Location: Immediate opportunities in Greater London


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Package includes:
  • Generous basic salary plus uncapped commission
  • Company car or allowance
  • Mobile phone and IT equipment
  • Technical Product Training and CPD
  • HCPC fees reimbursed
  • NEST Pension
  • Perkbox rewards and recognition
  • Annual Awards

The Role
  • To provide a professional, competent and expert remote based hearing care service to customers
  • To meet, grow and exceed sales targets for hearing aid products, accessories and services
  • Represent Bloom positively at all times, to your customers, team and the wider community

Key Competencies/Experience/Skills Required
  • At least 2 years proven experience as a HAD or HCA
  • Excellent communication and customer service skills both face to face and telephone/internet
  • Patience, understanding and listening skills
  • Ability to work in a variety of environments: at home, domiciliary and outlet
  • Knowledge and experience of remote care
  • Excellent technical troubleshooting knowledge
  • Excellent IT Skills
  • HCPC registration

Duties & Responsibilities

Sales & Marketing

  • To meet, grow and exceed KPI targets for hearing aid products, accessories and services
  • Develop and implement a local marketing plan in line with Company Strategy
  • To establish and maintain strong links within the profession both locally and nationally through community based marketing
  • Identify and approach local partnerships to maximise the commercial opportunities within the existing company database
  • To be continually up-to-date with competitors and other manufacturers' activity and product knowledge

Customer Service/Technical Advice

  • Carry out remote assessments via video link or telephone to assess customers hearing and selection of appropriate hearing aid products based on customer’s individual lifestyle and specific needs
  • Where necessary complete diagnostic tests in a face-to-face appointment following Public Health Guidelines and wear appropriate PPE as required
  • Follow Company expectations on delivery of follow up and aftercare appointments completed remotely where possible
  • Take ownership of any customer problems and either fix remotely or arrange for repair to be carried out by the most appropriate and cost effective method
  • Maintain all records of customer interactions to HCPC standards including recordings where possible. Deliver timely completion of administration and reporting required by the company.
  • Undertake regular contact with customers during money back guarantee period to minimise customer returns
  • Display excellent communication skills and ability to build rapport with customers
  • Keep up to date with product technical knowledge, problem solving and finding solutions to ensure customer satisfaction

General

  • Ensure successful implementation of all Company policies, procedures and standards
  • Complete hearing assessments to BSA guidelines
  • Maintain high levels of customer service and satisfaction
  • Ensure compliance of relevant legislation and regulatory requirements
  • Manage time keeping and diary to ensure customers appointments are on time and individual targets are met

CPD

  • Maintain current registration with HCPC and ensure compliance with the HCPC standards
  • To continue to update clinical skills through on-going training and undergo new training
  • Attend all Company training and meetings to improve skills and knowledge

If you would like to be part of our future then simply email your CV and details to us and we will get in contact with you.

When you send your details to us they will be stored securely and confidentially. We will email you separately to ask for your agreement to keep your details for future openings. The information you share with us will only be used for the purposes of job matching.

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Digital Marketing Specialist - Full Time

Location: Saltash, Cornwall


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We are looking to recruit a Digital Marketing Specialist on a permanent contract offering a fantastic working environment within a small but mighty team in Saltash! Our working week is Monday to Friday, 37.5 hours and we offer a mix of home and office working on a flexible basis following the initial training period. Our benefits package includes 24 days holiday plus bank holidays and access to ‘Perk Box’ which offers over 1,000 perks and discounts from well-known retailers as well as digital content to support wellbeing. We also offer an employee assistance programme and discounted hearing products for friends and family.

The Role
To deliver high quality, cost effective leads through a continuous process of test and learn. Working within a digital marketing team, you will be responsible for managing paid social marketing channels and applying best practice techniques to ensure leads are generated in line with company budgets, lead targets and ROI benchmarks. This role will be solely focused on acquisition through paid media channels (Facebook and native) and email.

Key Responsibilities
  • Manage all aspects of Facebook Advertising, including coordination of the creation of ad creative, audiences and campaign setup
  • Ongoing optimisation of campaigns with testing of audiences, bid strategies, creative and targeting
  • Manage Native Advertising channels including Outbrain/Taboola to deliver leads in line with the media plan to generate leads at an acceptable CPL and volume
  • Managing lead volumes by region to ensure sales team capacity is always optimised
  • Weekly and monthly performance reporting for the management team
  • Working with Marketing Designer to create attention-grabbing ad creative, including video
  • Email Marketing - in conjunction with the digital team, monitor and analyse results from Email campaigns to drive an ongoing process of test and learn by maintaining a list of A/B testing opportunities. Communicate these test ideas to the Digital Manager and Analyst for testing. Support where necessary in the distribution of email campaigns.
  • Update reporting daily to be used for channel optimisation and to monitor performance vs target
  • Work with Data Analyst to define reporting requirements for Digital Marketing channels utilising in house BI Tool and CRM (Microsoft PowerBI & Dynamics CRM)
  • Conversion rate optimisation through Unbounce A/B testing and Facebook Ad Experiments
  • Maintain a database (Excel) of planned tests and their results to ensure learnings are documented and that test results are implemented across channels

Experience
  • It is essential that you have significant experience in a commercial digital marketing position and hands-on experience in the optimisation of PPC and Facebook Ads with budgets of at least £5k per month
  • It would be desirable for you to have an understanding and awareness of Native Advertising Networks (e.g. Outbrain/Taboola) and experience writing marketing copy for adverts and on page content (e.g. landing pages, articles)

Skills
  • The ideal candidate will need to have demonstrable commercial awareness, intermediate Excel skills and knowledge of best practice landing page optimisation
  • It would be desirable for you to have experience using Unbounce to create and optimise landing pages, experience with Microsoft Dynamics CRM and experience with Sitecore CRM

We will be conducting interviews on a continuous basis, so please send your CV and application to us as soon as possible and we will get in contact with you.

When you send your details to us they will be stored securely and confidentially. We will email you separately to ask for your agreement to keep your details for future openings. The information you share with us will only be used for the purposes of job matching.

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Technical Support Consultant

Location: Saltash, Cornwall


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The Role
To provide the fulfilment of hearing aid and accessory orders to Hearing Aid Dispensers and customers in a timely and accurate way.

Duties & Responsibilities
  • Ensure hearing aids are set up and posted in an accurate and timely way. Process returned hearing aid orders, recording all stock movements accurately.
  • Ordering of hearing aid and consumable stock when required
  • Answering phone calls and emails about hearing aid orders from Dispensers and others
  • Develop self-technical knowledge by researching and learning from Widex and Sivantos
  • Maintain accurate stock records at all times
  • Pick orders and assist with shelving of stock
  • Ensure compliance of relevant legislation and regulatory requirements
  • Book courier collections and deliveries when required
  • Prepare and post accessory orders
  • Deliver a range of other ad hoc administrative tasks when required
  • Assist in preparation and posting of Dispenser equipment orders
  • Support Dispensers and other departments as and when required
  • Ensure successful implementation of all Company policies, procedures and standards

Key Competencies
  • Develop an excellent range of technical skill and expertise in all Widex, Rexton and Signia Products
  • Customer service, organisation and communication skills
  • Understanding of hearing care or health care
  • Excellent people skills
  • Excellent administration and organisational skills
  • Excellent attention to detail as the role is very detail orientated
  • Excellent computer skills
  • Must be a flexible team-player
  • A positive, can-do attitude is critical
  • Ability to achieve KPI’s
  • Manual handling skills

We will be conducting interviews on a continuous basis, so please send your CV and application to us as soon as possible and we will get in contact with you.

When you send your details to us they will be stored securely and confidentially. We will email you separately to ask for your agreement to keep your details for future openings. The information you share with us will only be used for the purposes of job matching.

Back to current vacancies list >